How to Build and Scale a WorldClass Customer Success Team Shoeb Ahmed In the subscriptionbased economy, companies are progressively shifting from transactional to relationshipbased customer engagement All other functions in a business – Marketing, Sales, Product management, etc, are the same as they used to be beforeStudying the customer service philosophies of businesses outside of your industry is a good way to learn from the best and think outside of the box Worldclass companies like Netflix, Zappos and Nordstrom have been going the extra mile, and then some, for their customers, and they're reaping a welldeserved reputation as a customer's best This story originally appeared on Help Scout An intense level of customer focus is a trait you'll find at any company known for worldclass service The only "problem" is that we don't often get
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